In order to return items purchased at Minimoda, from Italy, the following procedure shall be the following:
1. Download the form to return the goods directly from HERE
2. Submit the form to return the goods duly completed in its entirety, signed and with a photocopy of an identity document attached to it at firstname.lastname@example.org.
3. Subsequently, the customer will be contacted by Minimoda to agree on the procedures of sending the items to be returned. The return of goods, however, will be made by our courier DHL at the same price as the previous shipment.
4. Within 20 days from the reception of the return form, but not before the acknowledgment of the returned goods, Minimoda will refund the amount paid by the customer with the same system of payment used for the purchase.
5.The return of goods coming from outside Italy, will be charged to the customer, who will entrust them to his courier, at his own expense.
The essential integrity of the items to be returned is an essential condition for the exercise of the right of withdrawal.
If the returned Product will not conform to the requirements above, the withdrawal will not be effective.
The address to send the merchandise to is the following:
Via Santa Trinita 41
59100 Prato - Italy