Minimoda guarantees money back guarantee for their products.
The right of withdrawal provided by Article 64 of the Consumer Code is applied in case the customer is not satisfied with the goods purchased. The customer has 10 days from the date of delivery to change his mind about the goods received.
Within the period of 10 days then the customer is entitled to return the goods to Minimoda.
The customer will have to send us an e-mail at firstname.lastname@example.org and the form can be downloaded from here, duly completed and signed and accompanied with a photocopy of an ID document. Then we will let the customer know how to return the prodcut, to be made directly with our DHL.
The cost of the withdrawal will be charged to the customer by deducting it from the refund of the returned goods, the same amount paid for the initial shipment. Minimoda will refund the amount paid by the customer within 20 days from the request of withdrawal, but not before the acknowledgment of the returned goods, returning the amount with the same payment system used by the customer for the purchase.
The risks linked to the destruction or damage to the Products during shipment shall be returned to the Customer, it being understood that in such event, the Products will not be considered intact and the withdrawal will not be effective. If the package is lost, the object of withdrawal, we will not be obliged to refund.
At the date of expiry of the term of 10 (ten) working days to exercise the right of withdrawal provided for by the Consumer Code and in addition to the provisions of the latter, the consumer will retain the right to terminate the Contract for the 20 (twenty) days immediately following.
The essential integrity of the property to be returned is an essential condition for the exercise of the right of withdrawal. Returned products must be:
- properly packed in their original packaging, in perfect condition for resale (not ruined, damaged or soiled) and equipped with all accessories, instructions for use and documentation;
- without manifest signs of use, except those that are compatible with the operation of a normal test article. They must not bear trace of prolonged use (more than a few minutes) in excess of the time required for a test and should not be in a state that does not allow the resale.
If the returned Product will not conform to the requirements above, the withdrawal will not be effective.
Send the products to the following adress: Minimoda s.a.s. Via Santa Trinita 41 59100 Prato - Italia